سياسة الاستبدال والاسترجاع

Return Policy: Return is allowed, easy, very convenient, and available for 48 hours from the receipt of your order. All you need to do: 1- Contact the customer service team on WhatsApp 05373405222 - provide them with (your order number - the replacement model - the desired size). To submit a replacement request. After the product arrives and is inspected and all accessories are confirmed to be present, the replacement order will be shipped directly. Return conditions: 1- The product must be in its original condition and not used. 2- The customer bears the shipping cost of 38 riyals, but if the product is defective or there is an error, Sabaya Store bears the costs. 3- After the policy is issued by Sabaya Store, the customer must deliver the product to the nearest SMSA branch. 4- The replacement is only available once, and the replacement order cannot be returned. 5- You can add any product that suits you with the replacement request. 6- The customer is responsible for returning the shipped item or replacement to the shipping company's branch, with the return invoice printed and sent by us. Return Policy: Return within 24 hours of receiving the order, and no requests will be accepted after the period. All you need: 1- Contact the customer service team on WhatsApp 05373405222 - provide us with (your order number - reason for return - IBAN number - bank name - full name of the account holder) to submit a return request. After the product arrives and is inspected and all accessories are confirmed to be present, the amount will be transferred within 10 working days of receipt. Return conditions: 1- The product must be in its original condition and not used. 2- The customer bears the cost of returning the shipment, 55 riyals, but if the product is defective or there is an error, Sabaya Store bears all costs. 3- The amount paid for shipping fees and cash on delivery fees goes to the shipping company and cannot be refunded. 4- After the policy is issued by Sabaya Store, the customer must deliver the product to the nearest SMSA branch. 5- The customer is responsible for returning the shipped item or replacement to the shipping company's branch, with the return invoice printed and sent by us. 6- The customer bears the shipping cost for both outbound and return in case of non-receipt of the shipment. Refund period: 10 working days. If the customer cancels the order after the shipping invoice is issued and the order status is [completed], the shipping cost of 27.6 riyals will be deducted. Modifications made by the customer to the abaya are non-refundable and non-exchangeable, and payment is in advance. Note: The presence of threads in the abaya is not considered a manufacturing defect, as they are part of the original manufacturing process and are cut with scissors.